Shipping & Delivery
Shipping & Delivery Policy
At TrendsUpper, we want to make your shopping experience as smooth and convenient as possible. This Shipping & Delivery Policy explains how we process and deliver your orders.
1. Order Processing Time
Orders are processed after payment has been successfully received.
Please allow approximately 1–3 business days for order processing before shipment. Processing times may vary depending on product availability, supplier arrangements, and order volume.
Business days exclude weekends and public holidays.
2. Shipping Destinations
We aim to offer shipping to customers in the United States and other eligible international destinations.
Available shipping destinations depend on the product and shipping method. Please enter your delivery address at checkout to see whether shipping is available for your location.
3. Estimated Delivery Time
Delivery times depend on the product, shipping method, shipping origin, and destination.
- United States: Estimated delivery may take 7–20 business days.
- Other international destinations: Estimated delivery may take 10–30 business days.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary, particularly for international shipments.
Please check the product page or checkout for any product-specific delivery estimates.
4. Shipping Fees
Shipping fees are displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, product size and weight, and delivery method. Any free-shipping promotions will be subject to the terms stated in the relevant offer.
5. Order Tracking
Where tracking is available, tracking information will be provided after your order has been shipped.
Please allow a few business days for tracking information to become available or update after dispatch.
You can use the tracking link provided in your shipping confirmation to check your delivery status.
6. Shipping Delays
Although we do our best to help orders arrive on time, delays may occur because of:
- Customs inspections and clearance
- Courier or postal service delays
- Public holidays and peak shopping seasons
- Weather conditions or other unexpected events
- Incorrect or incomplete shipping addresses
If your order appears delayed beyond the estimated delivery window, please contact us for assistance.
7. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country's regulations and the shipping arrangement.
Unless explicitly stated otherwise at checkout or in the relevant product information, customers are responsible for any applicable import charges imposed on their orders.
8. Incorrect Shipping Addresses
Please ensure your shipping address and contact details are correct before completing your purchase.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges may apply if a courier requires a reshipment because of an incorrect address.
9. Lost, Damaged, or Missing Orders
If your order arrives damaged, appears to be lost, or has not arrived within the estimated delivery window, please contact our customer support team.
Please provide your order number and any relevant tracking information. For damaged items, photographs may help us assess the issue.
We will review the situation and assist you in accordance with our store policies and applicable consumer protection laws.
10. Contact Us
If you have questions about shipping or delivery, please contact us:
Store: TrendsUpper
Email: trendsupper.hq@gmail.com
Please include your order number so we can assist you more efficiently.
Thank you for shopping with TrendsUpper!